Dasar Privasi k9wink9my – Perlindungan Data Peribadi Pemain Malaysia

K9wink9my collects your personal data through several methods when you register, use the platform, or contact our team. Below are the main categories of data we collect:

Data Pengenalan Diri

• Nama penuh seperti yang tertera dalam dokumen pengenalan rasmi.
• Nombor kad pengenalan atau nombor passport (untuk proses pengesahan KYC).
• Date of birth (for age verification purposes — players must be at least 18 years old).
• An active Malaysian mobile phone number.
• A valid email address.
• Current residential address in Malaysia.

Financial Data

• Name and account number of the bank account or e-wallet used for deposits and withdrawals (including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX).
• Sejarah transaksi deposit dan pengeluaran dalam Ringgit Malaysia.
• Rekod kemenangan dan kekalahan bagi tujuan audit dalaman.

Platform Usage Data

• IP address of the device used to access k9wink9my.
• The type of device, operating system, and web browser being used.
• Login session records including date, time and approximate location.
• Sejarah permainan termasuk tajuk yang dimainkan, jumlah pertaruhan dan keputusan.
• Cookie information collected during platform browsing.

Personal data collected by k9wink9my is used solely for the following legitimate and necessary purposes:

K9wink9my will not use your data for any purpose beyond those listed above without first obtaining fresh consent from you. If we plan to use your data for a new purpose that differs from the original, you will be informed and given the choice to agree or decline.

K9wink9my does not sell or trade players' personal data. However, in the course of operating the platform, there are certain situations where your data may need to be shared with selected third parties:

Payment Service Providers

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and other local banks), k9wink9my is required to share the necessary transaction details with the relevant payment providers. This data is used solely to process your transactions and may not be used by the provider for any other purpose.

Game Service Providers

Some games on the k9wink9my platform — including live baccarat tables, poker, and roulette — are operated by third-party game software providers. These providers may process your game session data for the purpose of running fair gameplay. All such providers are bound by strict data protection agreements with k9wink9my.

The Competent Authority

K9wink9my will disclose personal data to the relevant authorities — including law enforcement agencies, courts or regulatory bodies — when required to do so by law or a valid court order. In such circumstances, k9wink9my will disclose only the minimum data necessary.

K9wink9my continuously invests in security infrastructure to ensure the personal data of Malaysian players remains protected at all times. The key security measures we have in place include:

• Enkripsi Data dalam Transit: Semua komunikasi data menggunakan protokol TLS 1.3 dengan enkripsi SSL 256-bit — tiada data sensitif dihantar dalam bentuk teks biasa.
• Encryption of Data at Rest: Sensitive data such as payment account information is stored in encrypted form within k9wink9my's database using AES-256 standards.
• Internal Access Controls: Only specifically authorised k9wink9my staff may access player personal data, and every access is logged for audit purposes.
• 24-Hour Security Monitoring: k9wink9my's systems are monitored around the clock by our cybersecurity team to detect and respond to any threats or intrusion attempts.
• Regular Security Testing: Ujian penembusan (penetration testing) dan audit keselamatan dijalankan secara berkala oleh pihak bebas untuk mengenal pasti dan menampal kelemahan sistem sebelum ia boleh dieksploitasi.
• Pengesahan Dua Faktor (2FA): k9wink9my's system supports 2FA for player accounts and enforces it as mandatory for internal staff access to systems containing sensitive data.

Platform k9wink9my menggunakan kuki dan teknologi penjejakan yang serupa untuk meningkatkan pengalaman pengguna dan memastikan platform berfungsi dengan betul. Berikut adalah jenis kuki yang kami gunakan:

Essential cookies are required for k9wink9my to function and cannot be disabled. Marketing cookies are only activated with your consent. You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

K9wink9my retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The general data retention schedule for k9wink9my is as follows:

• Data Akaun Aktif: Retained for the duration of the active account and for 7 years after account closure — in accordance with Malaysia's anti-money laundering legal requirements.
• Rekod Transaksi Kewangan: Disimpan selama 7 tahun dari tarikh transaksi berlaku, mengikut keperluan undang-undang perakaunan dan cukai Malaysia.
• Security & Access Logs: Retained for 2 years for security incident investigation purposes if required.
• CS Communication Records: Retained for 2 years from the date of communication for reference and dispute resolution purposes.
• Data Pemasaran (dengan persetujuan): Retained until you withdraw consent or request removal.

Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any individual. The deletion process is carried out in accordance with established procedures and logged for audit purposes.

In certain cases, your personal data may be processed or stored on servers located outside Malaysia — particularly when third-party game software providers or cloud infrastructure used by k9wink9my are involved. This may include data transfers to countries within the Asia-Pacific region.

K9wink9my ensures that all cross-border data transfers take place with adequate safeguards in place, including:

• A legally binding data processing agreement between k9wink9my and overseas service providers.
• Keperluan bahawa semua pembekal luar negara mengekalkan piawaian keselamatan data yang setara atau lebih tinggi dari yang ditetapkan oleh undang-undang Malaysia.
• Regular monitoring of overseas service providers' compliance with their data protection obligations.

As a k9wink9my player based in Malaysia, you have the following rights regarding your personal data held by us. All requests relating to these rights can be submitted to the k9wink9my team via live chat or email:

• Right to Access: You have the right to know what data we hold about you and to receive a copy of that data within 14 business days.
• Hak Pembetulan: Jika data yang kami simpan adalah tidak tepat atau lapuk, anda berhak meminta pembetulan segera. Pembetulan akan diproses dalam masa 5 hari bekerja.
• Right to Erasure: Anda boleh meminta pemadaman data peribadi anda apabila akaun ditutup, tertakluk kepada keperluan penyimpanan undang-undang yang dinyatakan dalam seksyen 6.
• Right to Restriction of Processing: Dalam situasi tertentu, anda boleh meminta k9wink9my untuk mengehadkan cara data anda diproses sementara permintaan atau aduan anda sedang disemak.
• Right to Object: You may object to the use of your data for direct marketing purposes or for processing based on k9wink9my's legitimate interests, subject to valid grounds on our part.
• Hak Mudah Alih Data: Anda berhak menerima data peribadi yang anda berikan kepada k9wink9my dalam format berstruktur yang boleh dibaca mesin untuk dipindahkan kepada platform lain jika secara teknikal boleh dilaksanakan.
• Hak Menarik Balik Persetujuan: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.

K9wink9my is a platform designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If k9wink9my discovers that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data from our systems and close the account in question. Parents or guardians who suspect their child has registered an account at k9wink9my without authorisation should contact our CS team immediately.

K9wink9my encourages parents and guardians to use parental control software on shared devices to prevent unsupervised access to online gambling platforms.

K9wink9my reserves the right to update or amend this privacy policy from time to time to reflect changes in our data processing practices, new legal requirements, or updates to platform technology.

Any material amendments that significantly affect your privacy rights will be communicated via a prominent notice on the k9wink9my platform or by email to the address registered to your account, at least 14 days before the amendment takes effect. Minor changes such as spelling corrections or language clarifications do not require advance notice.

The "last updated" date at the top of this page indicates when the privacy policy was last revised. Your continued use of the k9wink9my platform after the effective date of any amendment constitutes your acceptance of the updated privacy policy.

If you have any questions, concerns or would like to submit a request regarding your privacy and personal data at k9wink9my, please reach us through the following channels:

• Live Chat: Available 24 hours a day, seven days a week, directly on the k9wink9my platform. This is the fastest way to get a response — with an average response time of under 3 minutes in Bahasa Melayu.
• Privacy Email: support@k9wink9my.net with the subject line "Privacy Inquiry" for matters requiring detailed clarification or documentation. We will respond within 5 business days.

Pasukan k9wink9my yang menguruskan pertanyaan privasi adalah manusia terlatih yang memahami undang-undang perlindungan data Malaysia. Kami mengambil setiap pertanyaan privasi dengan serius dan berkomited untuk memberikan respons yang jelas dan berguna dalam masa yang munasabah.